Frequently Asked Questions!

Frequently Asked Questions (FAQs) -  Urban Diva Online Clothing Boutique

  1. How do I place an order on your online boutique? Ordering from our online boutique is simple! Just browse through our collections, select the items you love, choose your size, and add them to your shopping cart. Once you're ready, proceed to checkout, fill in your shipping and payment details, and confirm your order. Buy Now Pay Later Available!

  2. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and sometimes other local payment options, depending on your location.

  3. What are your shipping options and delivery times? We offer standard and expedited shipping options. Delivery times vary depending on your location, but we strive to process and ship orders as quickly as possible. You can find more specific shipping information on our website during checkout. Free Shipping is always standard shipping! Items are shipped within 1-3 business days depending on the date and time you order! example weekends, holidays etc

  4. Do you offer international shipping? Yes, we ship to many international locations. During the checkout process, you can select your country to see if we offer shipping to your destination.

  5. Can I track my order? Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your package's journey until it reaches your doorstep.

  6. What is your return and exchange policy? We want you to be completely satisfied with your purchase. If for any reason you're not, you can initiate a return  within [10 ] days from the delivery date. Please refer to our Return Policy on our website for more details. No exchanges!

  7. Are there any special promotions or discounts available? Yes, we often run special promotions and offer discounts to our customers. To stay updated on the latest offers, sign up for our newsletter and follow us on social media. Diva squad can be enrolled at the bottom of the website! free shipping is always standard shipping!

  8. What if an item I want is out of stock? If an item you desire is out of stock, you can join the waitlist or contact our customer support team. They will be happy to assist you with availability information or suggest alternative options.

  9. How can I contact your customer support? You can reach our friendly customer support team by info@shopurbandiva.com or Social media platforms and they'll be more than happy to assist you with any inquiries or concerns.

  10. Is my personal information secure when shopping on your website? Your privacy and security are essential to us. We use industry-standard encryption and security measures to protect your personal information, ensuring a safe shopping experience.

If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to make your shopping experience enjoyable and stress-free!